Shipping policy
RideMart Shipping, Store Pickup & Assembly Policy
Nationwide Shipping
RideMart offers shipping throughout the United States.
Available shipping methods, delivery times, and fees may vary depending on:
- Product size and weight
- Delivery address
- Warehouse availability
- Carrier availability
- Battery-shipping restrictions
- Freight or oversized-delivery requirements
Orders may be shipped by standard parcel carrier, local delivery service, or freight carrier, depending on the product.
A valid physical delivery address is required for electric bikes, oversized products, and freight shipments. Some products cannot be delivered to P.O. boxes, APO/FPO addresses, or certain remote locations.
Free Shipping on Orders Over $200
Eligible orders with a merchandise subtotal of $200 or more qualify for free standard shipping within the contiguous United States.
The $200 minimum is calculated:
- After discounts and promotional codes
- Before applicable taxes
- Before assembly, installation, delivery upgrades, and other service fees
Free shipping applies only to eligible products and standard delivery services.
Additional charges may apply to:
- Alaska and Hawaii
- U.S. territories
- Remote or limited-access locations
- Oversized or overweight products
- Freight deliveries
- Expedited shipping
- Scheduled or appointment delivery
- Room-of-choice delivery
- Special handling
- Lithium-ion batteries shipped separately
- Products marked with a separate shipping charge
Any applicable shipping charges will be displayed during checkout whenever available.
RideMart reserves the right to exclude certain products, brands, promotional items, clearance products, or locations from free-shipping offers.
Shipping to Alaska, Hawaii and U.S. Territories
RideMart may ship eligible products to Alaska, Hawaii, and certain U.S. territories.
However, free shipping may not be available for these destinations. Additional carrier, freight, battery-handling, or remote-area charges may apply.
Some electric bikes, batteries, dirt bikes, oversized products, and hazardous-material items may have limited shipping availability.
Customers should contact support@ridemartshop.com before ordering when delivery availability or shipping cost is not shown during checkout.
Order Processing
Most in-stock orders begin processing after payment and order information have been successfully verified.
Processing time may vary depending on:
- Product availability
- Warehouse location
- Payment verification
- Assembly selection
- Store-pickup preparation
- Freight scheduling
- Seasonal order volume
Orders placed after business hours, on weekends, or on holidays generally begin processing on the next business day.
Estimated shipping and delivery times are not guaranteed.
RideMart may delay, cancel, or refund an order when:
- Payment cannot be verified
- The delivery address is incomplete
- The product is unavailable
- Shipping restrictions apply
- The order is identified as potentially fraudulent
Tracking Information
Tracking information will be sent to the email address or phone number provided during checkout after the shipment has been prepared.
Tracking activity may take additional time to appear after the carrier receives the package.
For multi-item orders, products may ship separately and arrive on different dates.
Delivery dates are estimates. Weather, carrier delays, freight scheduling, holidays, address issues, and other circumstances outside RideMart’s control may affect delivery.
Freight and Oversized Delivery
Electric bikes, dirt bikes, mobility products, and other oversized items may require freight delivery.
Freight delivery may require:
- A delivery appointment
- A valid daytime phone number
- An adult recipient
- Signature confirmation
- Curbside delivery
- Access for a freight truck
Unless expressly stated otherwise, freight delivery is generally curbside only. The customer is responsible for moving the product inside the residence, garage, business, or other property.
The customer must provide accurate contact information and respond to the freight carrier’s scheduling requests.
Storage, redelivery, address-correction, or missed-appointment fees may be charged to the customer.
Delivery Inspection
Customers should inspect the package before accepting delivery whenever possible.
If the shipping carton appears damaged:
- Photograph the package from multiple angles.
- Photograph the shipping label.
- Ask the delivery driver to document the damage.
- Keep all cartons and packaging materials.
- Contact RideMart Support immediately.
Visible shipping damage, missing parts, or incorrect products should be reported within 48 hours of delivery.
Email support@ridemartshop.com and include:
- RideMart order number
- Product brand and model
- Description of the issue
- Photos of the shipping carton
- Photos of the shipping label
- Photos or video of the product
- Product serial number, when applicable
Discarding the packaging before the claim is reviewed may affect the ability to process a carrier claim.
Signature Requirement
High-value, oversized, and freight orders may require an adult signature.
The customer is responsible for being available to receive the shipment or arranging an authorized carrier hold when available.
RideMart cannot guarantee that a signature requirement can be removed after an order has shipped.