Return policy

RIDEMART RETURN, CANCELLATION & PRE-ORDER POLICY

Last Updated: August 2026

Thank you for choosing RideMart. We want you to shop with confidence while helping us keep our products safe, properly inspected, and fairly priced.

This Return, Cancellation & Pre-Order Policy applies to qualifying purchases made through the RideMart website and participating RideMart retail or showroom locations. Certain products, brands, promotions, clearance items, and special orders may have different terms shown on the applicable product page, sales agreement, or receipt.

Manufacturer warranties are separate from this return policy.

1. Pre-Orders

Pre-order items may be charged in full at the time the order is placed. The product page or order confirmation will include an estimated shipping or availability date.

Estimated dates are based on information available at the time of purchase and may change due to production, freight, customs, supplier, weather, or other circumstances outside RideMart’s reasonable control.

If the estimated shipment date changes, RideMart will notify the customer and provide the option to:

  • Accept the revised estimated shipment date; or
  • Cancel the unshipped order for a full refund.

Customers may cancel a pre-order for a full refund at any time before the order enters warehouse processing or is transferred to a shipping carrier.

2. Order Changes and Cancellations

Orders are processed quickly. Changes or cancellations are not guaranteed after an order has entered fulfillment.

Before Warehouse Processing

An order canceled before warehouse processing begins is eligible for a full refund.

After Warehouse Processing

Once an order has been prepared, transferred between facilities, assigned to a carrier, or otherwise entered fulfillment, RideMart may no longer be able to cancel or modify it.

If cancellation is still possible, reasonable non-recoverable handling, freight, or processing expenses may be deducted from the refund. Any applicable deduction will be disclosed before the cancellation is completed.

After Shipment

Orders that have already shipped cannot normally be canceled. The customer may request a return after delivery under the terms of this policy.

A cancellation caused by RideMart’s inability to ship within the promised or revised shipment period will receive a full refund without a cancellation or restocking fee.

3. Shipping Address and Delivery

Customers are responsible for reviewing and confirming the complete shipping address, telephone number, product model, size, and color before submitting an order.

RideMart is not responsible for delays or additional charges resulting from:

  • An incorrect or incomplete address;
  • An unavailable recipient;
  • Refusal of a properly delivered shipment;
  • Failure to schedule or accept delivery;
  • Address changes requested after shipment; or
  • Delivery restrictions not disclosed before purchase.

If a shipment is refused, undeliverable, or returned because of incorrect customer-provided information, the actual outbound shipping, return shipping, redirection, storage, and handling costs may be deducted from the refund.

Customers should inspect all packages immediately upon delivery. Visible carton damage should be photographed before the package is opened.

4. Electric Bikes, Electric Dirt Bikes, Scooters and Rideable Products

Qualifying electric bikes, electric dirt bikes, electric scooters, mobility products, and other motorized rideable products may be returned within 14 calendar days of delivery or customer pickup.

The customer must contact RideMart and receive a Return Merchandise Authorization, or RMA, before returning any vehicle.

To qualify for a return, the product must:

  • Have fewer than 10 miles shown on the odometer, when applicable;
  • Have no more than 30 minutes of operation if the product does not record mileage;
  • Be free from accidents, crashes, water exposure, misuse, abuse, or improper storage;
  • Be free from dirt, mud, sand, odors, excessive tire wear, scratches, dents, or other signs of extended use;
  • Have no unauthorized modifications, removed limiters, altered wiring, replaced controllers, changed firmware, or aftermarket electrical components;
  • Include the original battery, charger, keys, tools, manuals, hardware, pedals, accessories, promotional gifts, and other included items;
  • Have matching and unaltered serial numbers;
  • Be returned in its original box and protective packaging; and
  • Be safely packed to prevent damage during return transportation.

RideMart may request photographs or video showing:

  • The complete product before disassembly;
  • The odometer or usage information;
  • The frame and components;
  • The serial number;
  • All included accessories; and
  • The product after it has been repacked.

Submitting photographs does not constitute final approval. Return eligibility is determined after inspection.

5. Return Shipping and Restocking Fees

Unless the return results from a verified RideMart shipping error, approved delivery damage, or confirmed product defect:

  • The customer is responsible for return shipping;
  • Original delivery, assembly, installation, and service charges are non-refundable;
  • Actual outbound shipping costs may be deducted from the refund, including orders originally advertised with free or discounted shipping; and
  • The customer is responsible for arranging safe and insured transportation to the return location designated by RideMart.

Unopened Products

An unopened and unused product returned in its original factory packaging will not normally be charged a restocking fee. Return shipping and any non-refundable original shipping costs remain the customer’s responsibility.

Opened or Assembled Products

An eligible product that has been opened, assembled, tested, or ridden may be subject to a 15% restocking and inspection fee.

Additional deductions may be made for:

  • Missing parts or accessories;
  • Cosmetic or mechanical damage;
  • Excessive cleaning;
  • Improper disassembly;
  • Damaged or missing packaging;
  • Unauthorized modifications;
  • Replacement of single-use packaging materials; or
  • Costs required to return the product to resalable condition.

RideMart will provide an itemized explanation of material deductions when applicable.

6. Original Packaging Requirement

Customers should retain the original product box, foam inserts, protective materials, pallet, straps, and packaging until the return period has expired.

Large electric vehicles require specialized packaging. RideMart may deny a return if the original packaging is unavailable or if the product cannot be safely transported.

RideMart is not responsible for damage caused by inadequate return packaging. Damage occurring during return transportation may be deducted from the refund or may make the product ineligible for a refund.

7. Retail Store and Customer Pickup Purchases

Products purchased or picked up at a RideMart location are subject to the same 14-day eligibility requirements unless different terms are disclosed in writing before purchase.

Customers are encouraged to inspect and, where available, test the selected model before completing the purchase.

The following charges are non-refundable once completed:

  • Assembly charges;
  • Delivery charges;
  • Installation charges;
  • Special setup charges; and
  • Third-party transportation or service charges.

Products must not be returned to a RideMart showroom, partner store, warehouse, supplier, or distribution center without prior written authorization.

Floor models, demonstration units, open-box products, and products sold “as is” are final sale unless the sales receipt expressly states otherwise.

8. Accessories and Replacement Parts

Unused and uninstalled accessories and replacement parts may be returned within 14 calendar days of delivery.

Accessories and parts must:

  • Be in new and resalable condition;
  • Include the original packaging, manuals, hardware, labels, and inserts;
  • Show no signs of installation, use, wear, scratches, or damage; and
  • Have an approved RMA before shipment.

Approved accessory and parts returns may be subject to a 15% restocking fee. The customer is responsible for return shipping.

Installed electronic components, controllers, displays, motors, chargers, wiring harnesses, and other electrical parts cannot be returned unless RideMart confirms that the item was defective when delivered.

9. Batteries

For safety and hazardous-material transportation reasons, batteries are final sale and cannot be returned for reasons such as preference, compatibility errors, or change of mind.

A battery that arrives damaged, defective, or different from the item ordered may qualify for warranty assistance, replacement, or another remedy after inspection and approval.

Customers must not ship or transport a battery without written instructions from RideMart. Unauthorized battery shipments may be refused and may create a serious safety risk.

10. Non-Returnable and Final-Sale Items

The following items are not eligible for return unless damaged, defective, or incorrectly supplied by RideMart:

  • Batteries;
  • Gift cards;
  • Clearance products marked “Final Sale”;
  • Floor models and demonstration products;
  • Open-box products sold “As Is”;
  • Custom-configured or personalized products;
  • Special-order products and parts;
  • Installed electrical components;
  • Used helmets or opened personal-safety products;
  • Registration, delivery, assembly, installation, and service fees;
  • Products with altered or removed serial numbers;
  • Products damaged through misuse, accidents, neglect, water exposure, racing, commercial use, or unauthorized modification; and
  • Products returned without authorization.

Promotional products or free gifts must be returned with the original order. The retail value of any missing promotional item may be deducted from the refund.

11. Damaged, Defective or Incorrect Deliveries

Shipping damage, missing components, or incorrect products must be reported to RideMart as soon as possible and preferably within 48 hours of delivery.

The customer should provide:

  • The order number;
  • Photographs of every side of the shipping carton;
  • Photographs of shipping labels;
  • Photographs or video of the damage or issue;
  • The product serial number; and
  • A description of the missing, damaged, or incorrect item.

Customers should not discard the original packaging or attempt repairs before receiving instructions.

Depending on the circumstances, RideMart may coordinate one or more of the following:

  • Replacement parts;
  • Manufacturer technical support;
  • Replacement of the affected product;
  • An authorized local service solution;
  • A return shipping label; or
  • A refund.

RideMart does not reimburse third-party labor, transportation, storage, towing, assembly, or repair expenses unless RideMart provided written authorization before the expense was incurred.

12. Manufacturer Warranty Claims

Product defects reported outside the return period are generally handled under the applicable manufacturer’s warranty.

Because RideMart carries products from multiple manufacturers, warranty periods, covered components, labor coverage, and claim procedures may vary by brand and model.

RideMart may assist the customer with submitting documentation to the manufacturer. Final warranty approval, replacement parts, repair authorization, or product replacement may be determined by the applicable manufacturer or distributor.

Warranty service does not automatically extend the return period or create a right to return the product for a refund.

13. Return Authorization Process

To request a return:

  1. Contact RideMart Customer Support within the applicable return period.
  2. Provide the order number, product serial number, reason for return, mileage or usage information, and requested photographs.
  3. Wait for written RMA approval and return instructions.
  4. Package the product according to RideMart’s instructions.
  5. Ship the product using a trackable and appropriately insured freight or parcel service.
  6. Provide tracking or freight documentation to RideMart.

Return authorization numbers are valid only for the product and order identified in the approval.

Unauthorized returns, freight-collect shipments, and products delivered to an incorrect location may be refused.

14. Inspection and Refund Timing

All returns are subject to inspection after arrival.

RideMart generally completes the initial inspection within five business days after receiving the returned product. Additional time may be required for concealed shipping damage, missing components, electrical testing, manufacturer review, or freight claims.

Approved refunds will be issued to the original payment method. After RideMart issues the refund, financial institutions may require an additional 5–10 business days to post the credit.

Refunds for purchases made through a financing provider are also subject to the provider’s processing procedures and account terms.

Shipping charges, completed services, restocking fees, missing-item charges, and damage deductions may be subtracted from the refund where permitted by law and disclosed under this policy.

15. Promotional Pricing and Price Adjustments

Discounts, coupons, promotional codes, free gifts, and other offers must be applied at the time of purchase.

RideMart does not guarantee retroactive price adjustments unless a specific promotion expressly includes a price-protection period.

Clearance, liquidation, open-box, demonstration, and final-sale products are not eligible for price adjustments.

16. Fraudulent or Abusive Returns

RideMart reserves the right to deny a return or refund when there is evidence of:

  • Return fraud;
  • Product substitution;
  • Serial-number tampering;
  • Chargeback abuse;
  • False damage claims;
  • Intentional product damage;
  • Repeated excessive returns; or
  • Violation of this policy.

Nothing in this section limits any non-waivable consumer rights provided by applicable law.

17. Contact RideMart

Return requests and shipping-damage claims must be submitted through:

RideMart Customer Support
Email: [support@ridemart.com]
Website: [www.ridemart.com/contact]
Telephone: [Customer Service Number]
Business Hours: [Monday–Friday, Hours and Time Zone]

Do not send a return until RideMart has issued written authorization and confirmed the correct return location.

RideMart reserves the right to update this policy from time to time. The policy in effect on the original purchase date will generally apply to that order, except where a change is required by applicable law.
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“Motorized products may be returned within 14 days only with prior authorization, original packaging, fewer than 10 miles of use, and all original components. Opened or assembled products are subject to a 15% restocking fee. Batteries, clearance, demo, open-box and special-order products are final sale. Return shipping and original shipping costs are the customer’s responsibility unless the product was damaged, defective or incorrectly shipped.”