RideMart Shipping, Store Pickup & Assembly Policy 

Nationwide Shipping

RideMart offers shipping throughout the United States.

Available shipping methods and estimated delivery times may vary depending on:

• Product size and weight
• Delivery address
• Warehouse availability
• Carrier availability
• Battery-shipping restrictions
• Freight or oversized-delivery requirements

Orders may be shipped by standard parcel carrier, local delivery service, or freight carrier, depending on the product.

A valid physical delivery address is required for electric bikes, oversized products, and freight shipments. Some products cannot be delivered to P.O. boxes, APO/FPO addresses, or certain remote locations.

Free Shipping on Orders Over $200

RideMart offers FREE standard shipping on eligible orders with a merchandise subtotal of $200 or more to delivery addresses within the 50 United States.

The $200 minimum is calculated:

• After discounts and promotional codes
• Before applicable taxes
• Before assembly, installation, expedited delivery, and other optional service fees

Free shipping applies to standard delivery of eligible products.

Additional charges may apply only when the customer requests or the order requires special delivery services, including:

• Expedited shipping
• Scheduled or appointment delivery
• Room-of-choice or inside delivery
• Special handling
• Redelivery due to missed appointments
• Address-correction fees
• Optional delivery upgrades

Unless otherwise clearly stated on the product page or during checkout, orders of $200 or more qualify for free standard shipping within the 50 United States.

U.S. Territories

Shipping to Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories may be available for select products.

Shipping charges, carrier availability, battery restrictions, and freight limitations may apply to these destinations.

Customers should contact support@ridemartshop.com before ordering if shipping availability or cost is not shown during checkout.

Order Processing

Most in-stock orders begin processing after payment and order information have been successfully verified.

Processing time may vary depending on:

• Product availability
• Warehouse location
• Payment verification
• Assembly selection
• Store-pickup preparation
• Freight scheduling
• Seasonal order volume

Orders placed after business hours, on weekends, or on holidays generally begin processing on the next business day.

Estimated processing, shipping, and delivery times are not guaranteed.

RideMart may delay, cancel, or refund an order when:

• Payment cannot be verified
• The delivery address is incomplete or invalid
• The product is unavailable
• Shipping restrictions apply
• The order is identified as potentially fraudulent

Tracking Information

Tracking information will be sent to the email address or phone number provided during checkout after the shipment has been prepared.

Tracking activity may take additional time to appear after the carrier receives the package.

For multi-item orders, products may ship separately and arrive on different dates.

Delivery dates are estimates. Weather, carrier delays, freight scheduling, holidays, address issues, and other circumstances outside RideMart’s control may affect delivery.

Freight and Oversized Delivery

Electric bikes, dirt bikes, mobility products, and other oversized items may require freight delivery.

Freight delivery may require:

• A delivery appointment
• A valid daytime phone number
• An adult recipient
• Signature confirmation
• Curbside delivery
• Access for a freight truck

Unless expressly stated otherwise, freight delivery is generally curbside only. The customer is responsible for moving the product inside the residence, garage, business, or other property.

The customer must provide accurate contact information and respond to the freight carrier’s scheduling requests.

Storage, redelivery, address-correction, or missed-appointment fees caused by the recipient may be charged to the customer.

Delivery Inspection

Customers should inspect the package before accepting delivery whenever possible.

If the shipping carton appears damaged:

1. Photograph the package from multiple angles.
2. Photograph the shipping label.
3. Ask the delivery driver to document the damage when possible.
4. Keep all cartons and packaging materials.
5. Contact RideMart Support immediately.

Visible shipping damage, missing parts, or incorrect products should be reported within 48 hours of delivery.

Email support@ridemartshop.com and include:

• RideMart order number
• Product brand and model
• Description of the issue
• Photos of the shipping carton
• Photos of the shipping label
• Photos or video of the product
• Product serial number, when applicable

Discarding the original packaging before a shipping claim is reviewed may affect RideMart’s ability to process a carrier claim.

Signature Requirement

High-value, oversized, and freight orders may require an adult signature.

The customer is responsible for being available to receive the shipment or arranging an authorized carrier hold when available.

RideMart cannot guarantee that a signature requirement can be removed after an order has shipped.

Store Pickup

Free Store Pickup

Eligible products may be available for free pickup at participating RideMart locations.

Store-pickup availability will be shown on the product page or during checkout when available.

Customers should not travel to the selected location until they receive a Ready for Pickup confirmation.

Store pickup is generally free unless the order includes optional services such as:

• Assembly
• Installation
• Special handling
• Product transfer between locations
• Additional accessories or labor

Pickup Requirements

The customer may be required to present:

• Government-issued photo identification
• RideMart order confirmation
• Order number
• Payment-card verification, when required

Only the person listed on the order or an authorized pickup person may collect the product.

To authorize another person, contact RideMart Support before pickup. Additional identity verification may be required.

Pickup Time Limit

Pickup orders should be collected within the time stated in the Ready for Pickup notification.

Orders not collected within the stated period may be canceled, returned to inventory, or subject to applicable storage fees.

Contact support@ridemartshop.com when additional pickup time is needed.

Assembly and Installation Services

Optional Assembly Service

Professional assembly may be available for select electric bikes and other products at participating RideMart locations.

Assembly is not automatically included with shipping or store pickup unless it is:

• Clearly stated on the product page
• Selected during checkout
• Included in a promotional offer
• Confirmed in writing by RideMart

Assembly pricing varies by product, model, complexity, and location.

Assembly Service May Include

Depending on the product and selected service, assembly may include:

• Handlebar installation and alignment
• Front-wheel installation
• Pedal installation
• Seat adjustment
• Battery installation
• Tire-pressure adjustment
• Brake inspection and basic adjustment
• Gear inspection and basic adjustment
• Fastener and safety inspection
• Basic electronic-function test

Assembly does not include ongoing maintenance, repairs, customization, or upgrades unless separately stated.

Installation Services

Installation services may be available for eligible accessories, including:

• Racks
• Baskets
• Mirrors
• Lights
• Phone holders
• Fenders
• Child-seat accessories
• Other approved components

Installation availability and pricing vary by product and store.

RideMart may decline to install:

• Incompatible accessories
• Unsafe components
• Used or damaged components
• Unauthorized electrical parts
• Speed-modification devices
• Parts that may affect product safety or warranty coverage

Assembly and Installation Fees

Assembly and installation fees are separate from shipping charges and do not count toward the $200 free-shipping minimum.

Completed labor and service fees are generally non-refundable.

If assembly or installation work has already started, the customer may remain responsible for completed labor charges.

Customer Safety Responsibility

Customers must review the product owner’s manual and perform a safety inspection before every ride.

After transportation or initial use, customers should recheck:

• Handlebars and stem
• Brakes
• Pedals
• Wheels and axles
• Tire pressure
• Battery installation
• Bolts and fasteners

Assembly service does not replace routine maintenance or future safety inspections.

Failed, Refused or Undeliverable Shipments

Orders returned because of an incorrect address, refused delivery, missed appointment, or failure to receive the shipment may be subject to:

• Return shipping charges
• Freight storage charges
• Address-correction fees
• Redelivery fees
• Restocking fees, when applicable

These charges may be deducted from an approved refund.

For orders that originally qualified for free shipping, RideMart may deduct the actual return-shipping or carrier charges caused by a refused, failed, or undeliverable shipment.

Order Changes and Cancellations

Contact RideMart Support as soon as possible to request an address change, shipping change, or cancellation.

Changes are not guaranteed after an order has entered processing, assembly, freight scheduling, or shipment.

Orders that have already shipped must be handled according to the RideMart Return Policy.

Assembly, installation, payment-processing, expedited delivery, and other completed service fees may be non-refundable.

Contact RideMart Support

For shipping, store pickup, assembly, or delivery assistance:

Email: support@ridemartshop.com

For faster assistance, include your order number, product information, delivery address, and relevant photos in your first message.

RideMart reserves the right to update shipping methods, service areas, free-shipping qualifications, assembly pricing, and service terms at any time.

Last Updated: September 6, 2026